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FAQ + Contact 

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Frequently Asked Questions Section

Everything you need to know all in one place.

Product Information

What do the supplements taste like?

Our capsules are neutral-tasting and easy to swallow—no strong mushroom flavor at all. For the coffee blend, expect a rich, smooth coffee taste with subtle earthy notes from the functional mushrooms.

How soon will I notice results?

Many customers start feeling subtle improvements—like better focus and steady energy—within the first few days. For full benefits, especially cognitive and immune support, consistent daily use for 2–4 weeks is recommended.

How do I take these supplements?

Take 2 capsules daily with water. For the coffee, brew just like your regular coffee.

Do your products have any allergens?

Our products are free from common allergens such as gluten, dairy, soy, and nuts. However, they do contain mushrooms, so if you have a mushroom allergy, these products are not suitable for you.

Subscriptions & Bundles

Do you offer subscription discounts?

Yes! Our subscription program gives you progressive savings the longer you stay with us. You’ll get:

15% off your first order

18% off your second order

21% off your third order and every one after that

Plus, you’ll never run out of your favorite products, and you can pause, skip, or cancel anytime.

How can I manage or cancel my subscription?

Managing your subscription is simple. Log in to your account and you’ll have full control—pause, skip, or cancel at any time, with no hidden fees or penalties.

Do you offer bundles or savings?

Absolutely! We offer bundle deals so you can save when you stock up. For example, you can pair our Mushroom Coffee with the Mushroom Complex for a complete daily wellness boost at a discounted price.

Mushroom Safety

FDA complaint? Why not FDA Approved?

The FDA does not approve any dietary supplements—only prescription drugs go through that approval process. Compliance ensures our products meet strict quality and safety standards. Our products are FDA compliant, which means they are manufactured in facilities that follow FDA regulations and cGMP (Current Good Manufacturing Practices).

Are there any side effects?

Our mushroom blends are made from natural, plant-based ingredients and are generally well-tolerated. The vast majority of customers experience no side effects at all. If you have a mushroom allergy or a specific health condition, we recommend checking with your doctor before starting any new supplement.

Is it safe to take the two supplements together?

Yes! Our mushroom coffee and mushroom complex are designed to complement each other. You can enjoy your coffee in the morning for a smooth energy boost and take the capsules anytime during the day for added cognitive and immune support.

Can I take this with other supplements or medications?

Our products are made with natural, plant-based ingredients and are generally safe to combine with most supplements. However, if you are taking prescription medications or have any underlying health conditions, we always recommend checking with your healthcare provider before starting a new supplement routine.

Do you follow FDA or cGMP guidelines?

Yes! All of our products are manufactured in FDA-registered, cGMP-certified facilities. This ensures the highest standards of safety, purity, and consistency in every batch. We take quality seriously so you can trust what you’re putting in your body.

Do your products have any allergens?

Our products are free from common allergens such as gluten, dairy, soy, and nuts. However, they do contain mushrooms, so if you have a mushroom allergy, these products are not suitable for you.

Order, Shipping, and Return Policies

How does the 30-day money-back guarantee work?

We stand behind our products. If you’re not satisfied for any reason within 30 days of your purchase, simply contact us for a full refund. We want you to feel 100% confident when trying Altiva.

How long does shipping take?

Orders typically arrive within 3–5 business days in the U.S.

How much does shipping cost?

Shipping is free on every order for all customers.

Contact Section

Have any unanswered questions? Let us know so we can help! Our typical response time is about 1 day.

Thanks for contacting us. We'll get back to you as soon as possible.

Other Ways Of Contact

Email: contact@altiva.store
Address: 3620 Bluff Pl, San Pedro, CA, 90731